Decor Carpets | Return Policy for Carpet Returns & Refund Requests

Our return policy is created to ensure the customer’s rights in case of any inconvenience during shopping at Decor Carpets. Client satisfaction is one of the crucial aspects that we pay attention to while offering our high-end carpets and flooring products at Decor Carpets UAE.

For your shopping convenience, we have formulated a guide on how to exchange your carpets, get a refund, or cancel your order. Kindly review the details below before making your purchase of our rugs.

Return Eligibility Criteria For Carpet

A claim request may be placed when there are any issues, such as a defective product, damage, or non-compliance with the order specifications. Furthermore, it is recommended that the customer makes his/her request within seven days of receiving the order.

It is recommended that the customer capture images or videos while unboxing the product. The items sent back should be in their original state and should not have the following attributes:

Any damages incurred post-delivery while the item is under the responsibility of the client.
Damages like cuts, burns, stains, or any other damage that arise due to the wrong use of the item.
Accessories are missing, the product tag has been removed, and packaging alterations.

List of Carpet Products that Are Non-Returnable & Non-Reclaimable

Some products cannot be returned or refunded since they are made to order based on customer preferences. This applies to:

Customized or made-to-measure carpets in specific sizes and patterns.
Carpets of typical color shades with unique textures.
Foreign carpets are ordered based on customer preference.
Opened glue packs, underlay, or other installation materials.

Replacement Process Procedure

In case your replacement or return request is accepted by us, our quality department will check and examine the complaint before proceeding further. The following information will need to be provided by customers:

Copy of the invoice, order confirmation, or payment slip.
Delivery information related to verifying the order.
Defective or damaged item pictures or videos.

Refund Policy and Conditions

The refund process can take time based on the payment gateway and bank processing times.
The refund is done after the product has been inspected and approved by our quality control team.
The approved refund will be refunded back using the same method that was used to make the purchase.
In the event that you want a replacement, Decor Carpets will ensure that the same carpet product is sent, subject to availability.

Important Refund Conditions

Customers should take note of the following refund policies:

Installation fees are not refundable since they include labor expenses and material installation services.
Delivery or freight charges will be refunded if the problem is attributed to our company.
The time frame for processing the refund depends on the bank and method used.

Cancellation of Order

If any customer wants to cancel an order, they must immediately get in touch with our support department. The refunding will depend on the order status at the moment of cancellation.

The order that was not processed, customized, dispatched, or installed can be refunded. But an order placed for customized carpets cannot be cancelled once its production/preparation has begun.

Assistance of Customer Support

We offer high-quality carpet services, which are backed by efficient customer support service to facilitate hassle-free exchange or refunding of goods. For more information about return policy, you can contact our customer support team at any time of the day.